Dear Carlos: According to current regulations, it is the responsibility of subscribers to report the theft, loss or theft of it to the merchant with whom a particular device is registered. In return, operators must receive and register their report, so that within a maximum period of 30 minutes, the service is suspended and, in turn, the terminal and the reported SIM card are blocked. Remember that the operator you are contacting must be the one where you activated the line you were using on the computer at the time of the flight. Before blocking, the operator will ask you several questions to check if you are the person who used the device. If the operator does not receive your request, please enter your request in the following online form: www.gob.ec/arcotel/tramites/presentacion-reclamos-denuncias-sugerencias-solicitudes-informacion-servicios-telecomunicaciones Please describe all details: date and time of attention, type of attention (face-to-face or call center), if it is face-to-face, describe the place you visited, name of the person, you visited, or # of the treatment room. Finally, you can check the status of your mobile phone by entering the IMEI on the following webpage tucelularlegal.arcotel.gob.ec/tucelularlegal/ in the “Check IMEI Code” section. The IMEI digits displayed on the screen should match the label on the back of the mobile phone, usually located under the battery or in the box where the device is located. If they are not identical, it means that the number has been changed and therefore stolen. The mobile phone may NOT be used, acquired or marketed, as it is an offence within the meaning of Article 117 of the Organic Law of Telecommunications. Moreover, it cannot be used in Ecuador because its use is blocked in the country. ARCOTEL informs you that from 3 July 2019 the TU CELULAR LEGAL tool will change its image and form of access in order to offer you a better service.
To access this tool, you can choose one of the following options: How do I block a new phone that doesn`t have a chip installed by a carrier? ARCOTEL, the agency that regulates and controls telecommunications in the country, has a tool on its website that allows us to check the status of a mobile phone, regardless of the operator to which it is connected. 1. Via the link, www.arcotel.gob.ec/homologacion in the option “YOUR LEGAL PHONE”. 2. Directly via the tucelularlegal.arcotel.gob.ec link Eh unlocks 2 phones NO PROBLEM! Excellent communication and quick response give!. I highly recommend it. Thank you very much! Will definitely be back. For various reasons we can buy a used mobile phone from a stranger or friend, in the worst case we risk losing our money because the phone can be locked later if the original owner reports it as stolen, so you only have an expensive paperweight. If not approved, there is no guarantee that the mobile phone will connect and function properly on the country`s mobile networks.
The IMEI, which translates into English as International Mobile Equipment Identity, is a unique 15-digit code that identifies each mobile phone. Similar to the citizenship card. The first thing you need to do is call your operator immediately. In many cases, you will be asked to prove possession of the mobile phone (if it was purchased for free) as well as the report of theft or loss to the police. If you wish, you can also send us your IMEI as well as additional information to [email protected] and we will evaluate it for inclusion in the database. Find out if your phone can be unlocked. Recommended before buying a used phone. This information can be printed to be stored and kept as a record of the good condition of your equipment. You can check if a mobile phone is reported stolen in ARCOTEL via the IMEI of the phone: I leave you a video with the step by step to check if a mobile phone is reported stolen via the IMEI. 1.- Go to the ARCOTEL page and look for the option “Your legal phone” or go to the end of this entry and make the request from here. Consulting with the IMEI of a mobile phone is the first step to find out if the phone you are going to buy is legal or not.
Accordingly, the brand, trade name and technical model of the mobile phone should appear. Yes! The owner of the phone can report the theft of a free (unlocked) phone by calling the operator with whom he completed his line and requesting the report. To prepare the report, it is necessary to submit both the theft report to the police and the terminal purchase invoice. Find out which operator is original to your terminal to request your release by IMEI with guarantees. Apart from that, it shows whether the device is approved or not, and whether it is reported as stolen or stolen or not. I leave here the example of a positive result (approved and not reported). White Paper of the Blacklist Initiative. Find out if it has been reported or blacklisted for loss, theft or non-payment. Detailed by country and operator. 2.- Write the IMEI code and copy the captcha security text located on the page Check if your terminal is under warranty and if it can benefit from technical support.
Save my name, email address, and website in this browser for the next time I leave a comment. If the physical code and logic code are identical, it means that the phone is NOT tampered with. You can also check this on Arcotel`s website, which we will explain below. 3.- Click on the magnifying glass to see the status of the computer Your email address will not be published. Required fields are marked with * Whether you buy it in Ecuador or abroad, you need to check the IMEI to make sure the phone has NOT been reprogrammed or tampered with. To make sure you can check the phone`s IMEI code before processing and paying for the mobile phone you want to buy. Check if your iPhone is free before you finish your IMEI unlock with doctorSIM. Other procedures: How to register a trademark in Senadi Check if your device is in our database of reported phones. Limited advice.
This code can be displayed on the screen of the device by pressing the following numbers *#06#, these 14 digits that are displayed are the only international identification of the mobile phone, the equivalent of the identity of a person, no other device will have the same. When a customer reports a stolen or lost phone to their carrier, they are part of a large database where most of the world`s carriers work together. If you try to use a reported (blacklisted) phone, it probably won`t connect to the network properly. If you have Wi-Fi, you can surf the web and maybe even send text messages, but you won`t be able to make or receive calls. Ecuador`s Telecommunications Regulatory and Control Authority (Arcotel) has activated a web portal to check a terminal`s IMEI, ensuring that it is not reported as stolen, stolen or lost by the operators of the advanced mobile service (Movistar, Claro and CNT). Check if your iPhone has an active iCloud account. You need to know the keys to use the terminal! Yes! Sure, but remember that unlocking or jailbreaking a phone is independent of the flight report.
